Originally posted on Compass Consulting & Solutions – Paul Nottingham I’m sure most of you have seen the recent events at United airlines and how they responded to a need for passengers to give up their seats for a United Read more
Originally posted on Compass Consulting & Solutions – Paul Nottingham 300 seconds. The time it takes to pump 6 gallons of blood through your heart The time it takes your car to reach normal operating temperature. The time it takes Read more
Originally posted on Compass Consulting & Solutions – Paul Nottingham I just came in from outside and the rain was running down the stems of some perennial tulips in my garden. Seems that they are going to be better this Read more
Originally posted on Compass Consulting & Solutions – Paul Nottingham There are four key parts to building a loyal customer relationship. They are: Acknowledge them and let them know you will be with them shortly. Greet them sincerely, introduce and Read more
Originally posted on Compass Consulting & Solutions – Paul Nottingham American culture has certain social conventions in place that allow for minimum expectations in business interactions. We can call them the norms of a business meeting if you will. It Read more
Originally posted on Compass Consulting & Solutions – Paul Nottingham Now that the Hustle and Bustle of the Holidays is behind us, it occurred to me that there were a few different things that motivated me in my on-line shopping Read more
Originally posted on Compass Consulting & Solutions – Paul Nottingham How did we do in meeting your EXPECTATIONS? In my 30 years of sales and training I have learned that when someone tells you everything was fine …. not everything Read more
Originally posted on Compass Consulting & Solutions – Paul Nottingham Have you ever heard of a Parable about 3 blind men who were asked to describe an elephant?? They were each led one by one to an enormous African Elephant Read more
Originally posted on Compass Consulting & Solutions – Paul Nottingham The leaves have turned all shades of red and Gold and as we dig into the seasonal chore, we are probably listening to some sort of Holiday music. And while Read more